Terms of Service

Service – The Welloop software platform, including web and mobile applications, dashboards, analytics tools, and related services.

Customer – The legal entity (e.g., sports club or organization) entering into this Agreement.

Authorized Users – Individuals granted access to the Service by Customer (e.g., players, parents, coaches, administrators).

Wellbeing Data – Information entered into the platform relating to physical or mental readiness, general wellbeing, or similar indicators.

Main Agreement – These Terms of Service, including any appendices.

DPA – Data Processing Agreement attached as Appendix 1.

Welloop grants Customer a non-exclusive, non-transferable, limited right to access and use the Service during the term of this Agreement.

The Service is provided as a software tool to support sports organizations in administration, communication, and wellbeing insights.

Welloop does not provide medical, psychological, or healthcare services. Insights generated through the Service are informational only.

Customer shall ensure that it has a lawful basis for processing personal data within the Service, including appropriate parental consent where required.

Customer is responsible for all activities conducted by Authorized Users and for managing permissions and access.

Customer shall keep login credentials secure and ensure that the Service is used in compliance with applicable laws.

Customer may not reverse engineer the Service, attempt to extract source code, upload unlawful content, or interfere with system integrity or security.

Customer controls user access and roles within the Service.

Customer is responsible for assigning correct permissions and removing access for users who leave the organization.

Customer shall ensure that minors use the platform under appropriate supervision where required.

If the Service is provided on a paid subscription basis, fees and billing terms are defined in the applicable order form or pricing agreement.

Invoices are payable within [30] days unless otherwise agreed in writing.

Late payments may result in suspension of access until payment is received.

Pilot or free access may be subject to separate written terms.

All intellectual property rights in the Service remain the exclusive property of Welloop.

Customer retains ownership of content and data uploaded to the Service.

Customer grants Welloop a limited license to process Customer data solely for the purpose of providing the Service.

Welloop may use anonymized and aggregated data in accordance with the Privacy Policy and applicable consent.

The Parties agree that Customer acts as Data Controller and Welloop acts as Data Processor when processing personal data on behalf of Customer.

Processing is governed by the Data Processing Agreement (DPA) attached as Appendix 1.

Nothing in this Agreement limits obligations under applicable data protection legislation.

Welloop aims to maintain high availability but does not guarantee uninterrupted or error-free operation.

The Service may be temporarily unavailable due to maintenance, security updates, or technical issues beyond Welloop’s control.

Each Party shall keep confidential any non-public information disclosed by the other Party in connection with this Agreement.

This obligation survives termination of the Agreement.

To the maximum extent permitted by law, Welloop’s total aggregate liability under this Agreement shall not exceed the lower of (i) SEK 100,000 and (ii) the total fees paid by Customer during the 12 months preceding the claim.

Welloop shall not be liable for indirect or consequential damages, loss of profit or revenue, or loss of data (except where required by law).

Nothing limits liability where such limitation is not permitted under applicable law.

The Service provides administrative and wellbeing support tools only.

The Service does not provide medical advice, does not replace professional healthcare assessment, and does not diagnose physical or mental conditions.

Customer remains responsible for decisions taken based on platform insights.

This Agreement remains in force for the subscription period agreed, or until terminated by either Party in accordance with any agreed notice period.

Either Party may terminate for material breach if not cured within 30 days from written notice.

Upon termination, access to the Service shall cease and data shall be handled in accordance with the DPA.

Welloop may improve or modify the Service, provided that core functionality is not materially reduced without reasonable notice.

This Agreement shall be governed by Swedish law.

Disputes shall be resolved in accordance with dispute provisions in any signed commercial agreement. If none exist, disputes shall be finally settled by arbitration under the SCC Arbitration Rules.

Seat of arbitration: Uppsala, Sweden. Language: English.

Welloop may update these Terms from time to time.

Material changes will be communicated to Customer.

Continued use of the Service constitutes acceptance of updated Terms.

Appendix 1 – Data Processing Agreement (DPA).